Last Updated: May 2026
At Robessa we want your experience to be smooth from the moment you place your order to the moment your product is fully set up. We offer free professional assembly coordination on eligible products through our network of licensed third-party assembly contractors, subject to availability in your area. Please contact us before ordering to confirm assembly availability for your ZIP code.
Do You Offer Assembly Services?
Yes. Free assembly support is available for eligible products in the following categories:
- Gazebos & Pergolas
- Swing Sets & Playsets
- Riding Lawn Mowers
- Portable Generators
- Standby Generators
Assembly is performed by licensed third-party assembly professionals. Availability varies by location — please contact us at contact@robessa.com or +1 212-334-0212 before ordering to confirm a contractor is available in your area.
Where Is Assembly Available?
Free assembly is available across the contiguous United States. For Hawaii and Alaska, please contact us before ordering — coverage may vary. If a licensed contractor is not available in your area, we will reach out promptly to discuss the best alternative at no additional cost to you.
⚠ Important: We strongly recommend confirming assembly availability before placing your order. Email contact@robessa.com or call +1 212-334-0212 with your ZIP code and the product you’re interested in.
How to Request Assembly
Assembly is not automatically scheduled with your order — it has to be requested after purchase. Once your order has arrived, contact us to schedule your free assembly appointment:
- Email: contact@robessa.com
- Phone: +1 212-334-0212
Please have your order number ready and let us know which item needs assembly. We will connect you with a local assembly professional and arrange a time that works for you.
What Does Assembly Include?
- Inspection of all parts upon arrival
- Complete assembly per the manufacturer’s instructions
- Verification that all components are properly secured
- Basic functionality check after assembly
- Removal of packaging materials upon request
Do Products Come With Assembly Instructions?
Yes. Every product sold by Robessa includes clear assembly instructions. If you prefer to assemble the product yourself, the included instructions will guide you step by step. Our team is also available by phone or email if you have questions during the build.
How Long Does Assembly Take?
Assembly time varies by product. Smaller items may take 1–2 hours; larger structures like gazebos and pergolas can take longer. When you contact us to schedule, we’ll give you an estimated timeframe based on your specific product.
Is Assembly Really Free?
Yes. Where service is available in your area, professional assembly coordination is completely free for the eligible categories listed above. There are no hidden costs and no surprises. Assembly is fulfilled through our network of licensed third-party professionals at zero cost to you.
Who Performs the Assembly?
Assembly is carried out by our network of vetted, licensed third-party assembly contractors — professional technicians who specialize in the types of products we sell. Robessa coordinates the scheduling and covers the cost; you simply confirm a time that works.
What If My Product Arrives Damaged?
Please contact us before starting assembly if any parts are damaged or missing. We’ll send replacements at no cost. Do not attempt assembly with damaged or missing parts — it can affect the safety and stability of the finished product.
- Email contact@robessa.com with your order number and photos of the damage
- We will ship replacement parts or resolve the issue as quickly as possible
Safety Notice
- Always follow the manufacturer’s assembly instructions
- Make sure the assembly surface is level and stable
- Large structures like pergolas and gazebos must be properly anchored according to local building codes
- Keep children away from the assembly area during setup
Contact Robessa
- Address: 112 Prosperity Blvd, Piedmont, SC 29673, United States
- Phone: +1 212-334-0212
- Email: contact@robessa.com