Orders are processed within one business day (Monday–Friday). The cut-off time for same-day processing is 11:00 PM Eastern Time; orders placed after that ship the next business day. Small and medium items typically arrive within 1–3 business days after processing. Larger items such as gazebos, pergolas, generators and riding mowers ship by freight and usually arrive within 3–7 business days based on your location.

You will receive a tracking link by email once your order ships. Please allow up to 48 hours for the carrier system to register the first scan. If 7 days have passed and your order has not arrived, email us at contact@robessa.com.

Orders placed before 11:00 PM Eastern Time, Monday through Friday, are processed the same day. Orders placed after the cut-off or on weekends are processed the next business day.

Yes. Free shipping is included on every U.S. order — both Standard and Freight — with no minimum order amount.

Standard Shipping (1–3 business days) is used for lighter items such as push mowers and portable generators. Freight Shipping — Curbside (3–7 business days) is used for oversized items such as gazebos, pergolas, riding mowers, standby generators, sheds and swing sets. The carrier will call to schedule a delivery appointment for freight orders. See our Shipping Policy and Freight Shipping Policy for details.

At this time we only ship within the United States.

Yes. Oversized products like gazebos, pergolas, riding mowers, standby generators, sheds and swing sets are delivered by freight carrier. The carrier will call you to schedule a delivery appointment before arrival.

No, each order ships to a single address. For multiple destinations, please place separate orders.

Visa, Mastercard, American Express, Discover, PayPal, Google Pay and Apple Pay. Every transaction is fully encrypted.

We do not offer financing or installment plans at this time. Orders are paid in full at checkout.

Yes — as long as it has not yet shipped. Contact us as soon as possible at contact@robessa.com or +1 864-290-1362. Once an order has shipped it cannot be canceled, but it can be returned under our 90-day return policy.

Possibly, if it has not shipped yet. Reach out right away with your order number at contact@robessa.com.

Yes. The Robessa LLC checkout uses SSL encryption and PCI-DSS-compliant payment processing. We never store full card numbers.

Contact us immediately at contact@robessa.com or +1 864-290-1362. If the order has not yet shipped, we can update the address at no charge. For freight orders that have already dispatched, address changes may involve carrier redirect fees, so please act as quickly as possible.

If a package is returned to us as undeliverable, we will reach out to arrange redelivery or issue a full refund — whichever you prefer.

You may return any product within 90 days of delivery, in new or like-new condition. We accept both defective and change-of-mind returns. See our Refund & Returns Policy for details.

No. We provide a free prepaid return label and we never charge a restocking fee. For freight items, we schedule and pay for carrier pickup at your location — no disassembly or drop-off needed.

Once we receive your return we inspect it within 72 hours. After inspection, refunds are processed back to the original payment method within 3–5 business days, with a confirmation email when issued.

Email contact@robessa.com with your order number and the item you’d like in exchange, and we will guide you through the process.

Email contact@robessa.com with your order number and a clear photo of the damage. Depending on the issue, we will arrange replacement parts, a full replacement, or a refund — whichever is most practical.

We’re sorry for the mix-up. Email contact@robessa.com with your order number and a quick description of what you received. We’ll cover all costs to get the right item to you as fast as possible.

We offer free remote assembly guidance by phone or video call for all products. Contact us at contact@robessa.com or +1 864-290-1362 to arrange assistance. See our Assembly & Installation Policy for details.

Yes, all products include detailed manufacturer assembly instructions in the package. Our team is also available to help if you run into any questions during assembly — just reach out.

Yes. All products sold on Robessa LLC are covered under the original manufacturer’s warranty. Coverage and duration vary by brand and product, so please check the individual product listing for specific details. See our Warranty Information page for more.

Most manufacturer warranties cover defects in materials, faulty parts and mechanical or electrical failures under normal residential use. They typically do not cover misuse, unauthorized modifications, improper installation or general wear and tear.

Email contact@robessa.com with your order number, your name, a description of the issue and any photos or videos that help illustrate it. We will work with the manufacturer to get the issue resolved as quickly as possible.

We do not sell parts directly, but if your product is under warranty the manufacturer can often ship parts directly to you. Email contact@robessa.com and we will help coordinate it.

Try clearing your browser cache and cookies, then reload the page. You can also try a different browser or device. If the issue persists, email us at contact@robessa.com and we’ll look into it right away.

Take a screenshot of the error and email it to contact@robessa.com. Our team will investigate and resolve it as quickly as possible.