Frequently Asked Questions
Last Updated: May 2026
Shipping & Delivery
When will I receive my order?
Orders are processed within one business day (Monday–Friday). The cut-off time for same-day processing is 11:00 PM Eastern Time; orders placed after that ship the next business day. Small and medium items typically arrive within 1–3 business days after processing. Larger items such as gazebos, pergolas, generators and riding mowers ship by freight and usually arrive within 3–7 business days based on your location.
How do I track my order?
You will receive a tracking link by email once your order ships. Please allow up to 48 hours for the carrier system to register the first scan. If 7 days have passed and your order has not arrived, email us at contact@robessa.com.
Do you offer free shipping?
Yes. Free standard shipping is included on every U.S. order — including freight items. There is no minimum order amount.
Do you ship internationally?
At this time we only ship within the United States.
Do large items require freight delivery?
Yes. Oversized products like gazebos, pergolas, riding mowers, generators and sheds are delivered by freight carrier. The carrier will call you to schedule a delivery appointment before arrival.
Can I ship a single order to more than one address?
No, each order ships to a single address. For multiple destinations, please place separate orders.
Payment & Orders
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Google Pay and Apple Pay. Every transaction is fully encrypted.
Do you offer financing?
We do not offer financing or installment plans at this time. Orders are paid in full at checkout.
Can I cancel my order?
Yes — as long as it has not yet shipped. Contact us as soon as possible at contact@robessa.com or +1 212-334-0212. Once an order has shipped it cannot be canceled, but it can be returned under our 90-day return policy.
Can I change my order after placing it?
Possibly, if it has not shipped yet. Reach out right away with your order number.
Is my payment information safe?
Yes. The Robessa checkout uses SSL encryption and PCI-DSS-compliant payment processing. We never store full card numbers.
I entered the wrong shipping address. Can it be corrected?
Contact us immediately at contact@robessa.com or +1 212-334-0212. If the order has not yet shipped, we can update the address.
Returns & Refunds
What is your return window?
You may return any product within 90 days of delivery, in new or like-new condition. We accept both defective and change-of-mind returns.
Do you charge return shipping or restocking fees?
No. We provide a free prepaid return label and we never charge a restocking fee. For freight items, we schedule and pay for carrier pickup at your location — no disassembly or drop-off needed.
How long does a refund take?
Once we receive your return we inspect it within 72 hours. After inspection, refunds are processed back to the original payment method within 3–5 business days, with a confirmation email when issued.
How do I exchange an item?
Email contact@robessa.com and we will guide you through the exchange process.
What if my item arrives damaged?
Email contact@robessa.com with your order number and a clear photo. Depending on the issue, we will arrange replacement parts, a full replacement, or a refund — whichever is most practical.