Last Updated: May 2026

The website www.robessa.com is operated by Robessa (“we,” “us,” or “our”). When you visit our store or place an order, we collect, use, share and protect your personal information as described in this Privacy Policy.

1. Information We Collect

We collect information you provide directly along with information that is gathered automatically when you browse the site.

Information you provide:
  • Full name, billing and shipping address
  • Phone number and email address
  • Payment details (processed securely; we do not store full card data)
  • Order history and correspondence with our team
  • Account login credentials (only if you create an account)
Information collected automatically:
  • IP address and browser type
  • Time spent and pages viewed on our site
  • Device type and operating system
  • Search terms and referring URLs
  • Cookies and tracking technologies (see our Cookie Policy)

2. How We Use Your Information

  • To process and fulfill your orders
  • To send order confirmations, shipping updates and customer service emails
  • To respond to questions, returns and warranty claims
  • To improve our website, products and services
  • To prevent fraud and protect the integrity of our store
  • To send marketing emails (only if you opt in — you can unsubscribe at any time)

3. Consent

By providing personal information to complete a purchase, arrange delivery, or initiate a return, you consent to its collection and use for that purpose. You may revoke consent at any time by contacting us at contact@robessa.com or +1 212-334-0212. Note that withdrawing consent may prevent us from offering certain services.

4. Information Sharing

We never sell, rent or trade your personal information. We share data only when necessary, including with:

  • Service providers — payment processors (Stripe, PayPal, Google Pay, Apple Pay), shipping carriers (UPS, FedEx, freight companies) and email providers, only as needed to fulfill your order
  • Legal authorities — if required by law, court order, or government request
  • Business transitions — in the event of a merger, acquisition or sale, your data may transfer to the new entity
  • Fraud prevention — to protect our rights and prevent fraudulent activity

5. Payment Security

Payments are processed through PCI-DSS-compliant providers. SSL/TLS encryption protects all transactions. Robessa does not have access to your full card number — we only see billing information, shipping details, order data and the last four digits of your card.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the use of your personal data, as well as the right to data portability. To exercise these rights, email contact@robessa.com.

7. Cookies

Robessa uses cookies and similar technologies to operate the site, remember your preferences, analyze traffic and serve relevant ads. Full details are available in our Cookie Policy.

8. Data Retention

We retain personal information only as long as needed to fulfill the purposes outlined here, comply with legal obligations, resolve disputes and enforce our agreements.

9. California Residents (CCPA)

California residents have the right to know what personal data we collect, request its deletion, and opt out of any sale of personal information. We do not sell your data. To exercise these rights, contact us at contact@robessa.com.

10. Children’s Privacy

Our website is not directed to children under 13 and we do not knowingly collect their information. If you believe a child under 13 has submitted personal information, contact us and we will delete it promptly.

11. Security Measures

  • SSL encryption across all pages
  • AES-256 encryption for stored data
  • PCI-DSS-compliant payment processing
  • Continuous security monitoring and audits

While we use industry best practices, no method of transmission over the internet is 100% secure.

12. External Links

Our site may link to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before submitting information.

13. Changes to This Policy

We may update this policy occasionally. The “Last Updated” date at the top reflects the most recent revision. Continued use of the site after changes are posted indicates acceptance of the updated policy.

14. Contact Us

  • Address: 112 Prosperity Blvd, Piedmont, SC 29673, United States
  • Phone: +1 212-334-0212
  • Email: contact@robessa.com